Terms of Service

Last updated: 31 July 2026· Template, to be reviewed by a solicitor before it’s relied on.

1. Who we are

These terms govern your use of VibeShip Academy (“we”, “us”). Contact: hello@vibeship.academy.

2. What we provide

We provide business-to-business AI enablement services: a free AI Opportunity Scan, fixed-scope enablement engagements (“Sprints”) during which we build automations with your team and train your staff, optional monthly retainers, and separately scoped follow-on implementation work (“the Services”). The scope, schedule and price of any paid engagement are stated in the engagement letter you receive before work begins.

3. Purchases and payment

• Prices are stated in the engagement letter and exclude VAT unless stated otherwise.
• Sprint fees are invoiced 50% at signing and 50% at handover, unless the engagement letter says otherwise. Retainers are billed monthly in advance.
• We take on a limited number of concurrent engagements; start dates are confirmed in the engagement letter.
• Third-party tool subscriptions used in your business (for example AI model plans and automation tools) are contracted and paid by you directly, in your own accounts.

4. Cancellation and refunds

Cancellation rights, the week-one guarantee and retainer cancellation terms are described in our Refund Policy. Nothing in these terms limits any rights that can’t be limited by law.

5. Your responsibilities

• You provide timely access to the tools, accounts and people agreed in the engagement letter; delays on your side may shift the schedule.
• You’re responsible for third-party tool subscriptions used in your business; typical running costs are indicated before we begin but are set by those providers.
• You remain responsible for reviewing automated output before it reaches your clients. Every system we build includes a human checkpoint for this purpose.

6. Intellectual property

Everything we build inside your accounts during an engagement belongs to you. Our underlying methods, playbooks and training materials remain our intellectual property; you receive a non-transferable licence to use them within your business.

7. No outcome promises

We build systems and train your team. Estimated time savings in a plan or proposal are good-faith estimates, not guarantees. Business results depend on your processes, your team and market conditions.

8. Availability and changes

We may adjust session times where reasonably necessary, agreed with you in advance. If we cancel an engagement entirely, you receive a full refund of amounts paid for undelivered work.

9. Liability

We don’t exclude liability for anything that can’t be excluded by law. Otherwise, our total liability in connection with the Services is limited to the amount you paid us. We’re not liable for indirect losses, loss of profit or loss of business.

10. Governing law

These terms are governed by the laws of England and Wales. If you’re a consumer resident in the EU, you also benefit from any mandatory consumer protections of your country of residence, and you may bring proceedings in your local courts.